Some information belongs in a tool. Some belongs on a wall everyone walks past. We stopped trying to make the whiteboard digital.
I write Azimuth from Rotterdam. Before this I ran operations at two small companies and spent a lot of that time watching good teams make avoidable mistakes under time pressure - my own included. This newsletter is the notebook I wish I'd had.
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A field note on the Tuesday we almost shipped the wrong pricing page to every customer we had, and what we changed about how we ship on Tuesdays
A near-miss, twenty minutes from production, and the one process change that actually stuck afterward.
Field notes: the first week of writing things down
Seven days, one shared document, and the uncomfortable discovery of how little we had actually agreed on.
Reader questions: on deadlines, on saying sorry, and on the channel that never sleeps
Three questions from this month's inbox: a deadline nobody believes in, an apology that came too late, and a chat channel that runs all night.
The spreadsheet that outlived three tools
We bought three products to replace one spreadsheet. The spreadsheet is still here, and it finally explained why.
Discussion